We at Delaganza take pride in our high level of customer satisfaction. We therefore maintain a very high standard of quality control and ensure that our customers receive nothing but the finest quality of human hair extensions and lace systems.
All our hair products are sourced directly from its country of origin and are prepared by some of the most advanced and well skilled craftsmen in the industry. As part of our quality control measures, every order is thoroughly inspected before shipping.
We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item. We will not accept any returns or exchange any product if they are not in its original condition.
All shipping and handling costs will be at the customer’s expense. We therefore suggest sending through a courier that provides tracking information and delivery confirmation since we will not be responsible for lost packages.
We must receive the product before an exchange can be made. In the specific case of customized lace wigs, customized colored wefts, closures and frontals, they will not be accepted for returns or exchanged once the order has been placed.
In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.